Vorwerk Kobold

Terms and Conditions

Thank you for ordering products from Vorwerk UK Limited. This document sets out the terms and conditions that apply to your purchase. Please ensure that you read these terms carefully and check that the details on the Order Form and/or Order Confirmation (as applicable) are complete and accurate. ln these terms and conditions, "We", "Us" and "Our" refer to Vorwerk UK Limited, a company registered in England and Wales, whose company registration number is 05228875 and whose registered office is at Ashurst Manor, Church Lane, Ascot, Berkshire, SL5 7DD, UK. Our registered VAT number is GB868919257. "You" and "Your" refer to the customer whose details are set out on the corresponding Order Form or Order Confirmation. 

1. Definitions

"Consumer" means that You are an individual acting for purposes that are wholly or mainly outside your trade, business, craft or profession.
"Commercial Purposes" means that You will use the Product(s) for purposes relating to your trade, business, craft or profession.
"Domestic Purposes" means that You will use the Product(s) for purposes that are wholly outside your trade, business, craft or profession.
"Order'' means Your order for the Products, provided on an Order Form or by other means such as telephone, email, fax or post, accompanied by Your payment of the Price in full.
"Order Form" means the form on the reverse of these terms and conditions.
"Order Confirmation" means the document completed by Us in response to an Order placed by You and which shall restate the name and quantity of Product(s) specified by You, and the Price given by Us, within the Order Form or during the ordering process (as applicable).
"Price" means the price of the Products specified by Us and valid at the time of Your Order.
"Product" means the Product specified on the relevant Order Form or Order Confirmation.
"Specification" means the specification of the Products that is set out on Our website at the time of Your Order and/or provided to You in paper form, as amended from time to time in line with legislative and safety requirements.
"Trader" means that You are acting for purposes relating to your trade, business, craft or profession.

2. Sale of Products

3. Delivery of Products

4. Your Right to Change Your Mind/Cancellation

  1. Within fourteen (14) calendar days of placing Your Order, or
  2. Within fourteen (14) calendar days of receiving the Product, or the last Product, where Your Order was for multiple Products.
    Any written statement must be communicated to Us by letter to Vorwerk UK Limited, Ashurst Manor, SL5 7DD or via email to info(at)vorwerk.co.uk

    Notice of cancellation is deemed received when:
    1. by first class post: at 9:00 am on the second Business Day after posting;
    2. by email: 24 hours from delivery if sent to the correct email address and no notice of delivery failure is received. 
Upon receipt of Your written statement, we will confirm your cancellation in writing.

5. Risk and Property

You are responsible for the care of the Products from the point at which they are delivered to You. However, property in the Products will not pass to You until We receive cleared funds in payment of the Price. Until this occurs, You are required to maintain the Products and all packaging in their original condition. ln the unlikely event that You become insolvent or file for bankruptcy or some similar act or event prior to Our receiving payment in full for the Products, You agree that We may enter upon Your premises to retrieve Our Products at any reasonable time after We become aware of such event. 

6. Warranties

7. Limited Liability

Where You are buying the Products as a consumer, nothing in these terms and conditions shall reduce Your statutory rights and We shall be responsible to You for any loss or damage You suffer that is a foreseeable result of Our breach of these terms or Our negligence (but We are not responsible for any loss or damage that is not foreseeable).

ln all other cases, Our total liability in respect of the supply of any Products shall be for direct costs and damages only and shall not exceed 125% of the Price. Under no circumstances shall We be liable for any loss of profits, loss of revenue, loss of reputation, loss of use, losses caused by any misrepresentation or any indirect or consequential losses arising from the purchase of the Products for commercial purposes, whether reasonably foreseeable or actually foreseen. Nothing in this agreement shall be taken to exclude liability for death or personal injury caused by Our negligence.

For the purpose of this clause, loss or damage is foreseeable if it is an obvious consequence of Our breach or if it was contemplated by You and Us at the time we entered into this contract.

8. General

These terms and conditions, together with the Order Form or Order Confirmation and the Specification, constitute the entire agreement between You and Us with regard to the supply and purchase of the Products ("the Agreement"). No other person shall have any rights to enforce any of its terms.

Any terms and conditions on any purchase order or other document supplied by You in addition to or at variance with those set out in the Agreement shall be void and of no effect. Any notice due to be given under these terms and conditions shall be sent to Us at Our address as given above and to You at Your address as set out on the Order Form or Order Confirmation. No waiver by Us of any term or condition herein shall constitute a waiver of that term or condition in any other case. ln case any term or condition herein is deemed by a competent court to be unenforceable in whole or in part, the remainder of the Agreement shall continue in force.

9. Jurisdiction and Dispute Resolution

This Agreement is subject to English law and the exclusive jurisdiction of the English courts. Notwithstanding the foregoing, if any dispute arises in connection with this Agreement, You and We will attempt to settle it by mediation in accordance with the Centre for Effective Dispute Resolution (CEOR) Model Mediation Procedure. Unless otherwise agreed, the mediator will be nominated by CEOR. 

10. How we may use your personal information

We will use the personal information you provide to Us to:

  1. provide the Product(s);
  2. process Your payment for such Product(s). 
If You have any questions or complaints, please contact Us. You can contact Us by telephoning Our customer service team at +44 (0) 330 660 0834 (UK) or +353 (0) 1447 5157 (Ireland) or by emailing us at info(at)vorwerk.co.uk.

11. Total satisfaction 

We are sure that You will have total satisfaction from Your purchase and experience with Vorwerk UK Ltd. If You are not totally satisfied please contact our Customer Care Team at Vorwerk UK Ltd, Ashurst Manor, Church Lane, Sunninghill, SL5 7DD in writing, by email info(at)vorwerk.co.ukor call us on 0330 660 0834.

By law Your Product(s) must correspond with their description and any sample by reference to which they were ordered. They must also be of satisfactory quality and be reasonably fit for the purposes for which such goods are normally used or for which You informed the seller that you wanted them.

ln addition to these legal rights and to your legal right of cancellation set out at paragraph 4, in accordance with Our aim of total customer satisfaction, We will acknowledge any complaint within 48 working hours and will seek to resolve it as soon as possible thereafter.

You can do this online (www.vorwerk.co.uk/vorwerk/contact-us/), by email at info(at)vorwerk.co.uk, or call us +44 (0) 330 660 0834 (UK) or +353 (0) 1447 5157 (Ireland).

V. 02052019 V1.3